Customer Service Representative

Lympha Press • Chadds Ford Township, PA

1h • Onsite

About The Position

The Customer Service Representative coordinates all aspects of customer service responsibilities to support patients and internal teams. This role serves as a primary point of contact for inbound patient calls, ensuring timely resolution of inquiries, accurate documentation, and professional communication. The Representative updates patient records, supports intake processes, and assists with administrative tasks to maintain efficient operations. This is a full-time position with Monday through Friday hours.

Requirements

• High School Diploma or GED required; equivalent combination of education and experience considered
• Minimum three years of related experience and/or training
• Excellent verbal communication skills with ability to multitask and work independently
• Strong phone communication skills and ability to manage high daily call volume
• Knowledge of insurance guidelines and DME experience preferred
• Proficient computer skills and practical knowledge of office software and equipment
• Ability to quickly acquire knowledge of departmental program structure, policies, and procedures
• Strong time management skills with ability to work independently with minimal supervision
• Ability to analyze information, identify problems, and make sound decisions in situations with limited standardization
• Ability to perform effectively in a fast-paced environment with unscheduled interruptions

Nice To Haves

• Knowledge of insurance guidelines and DME experience preferred

Responsibilities

• Answer incoming telephone calls and address patient needs with professionalism and empathy
• Update patient records, case statuses, and intake information accurately within the company database
• Complete patient intake and troubleshoot basic product-related concerns
• Manage high-volume inbound calls while maintaining service quality standards
• Process inbound and outbound mail, including claim documentation and internal requests
• Support and participate in company-wide culture and engagement initiatives
• Complete required in-person and e-learning training programs
• Collaborate effectively with team members, departments, and leadership
• Uphold company Mission, Vision, and Values in all interactions and responsibilities
• Perform other duties as assigned

Benefits

• Competitive salary with benefits
• Medical, dental, vision & 401(k)
• Paid Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED