Customer Service Representative

Damon Gettier & Associates-posted about 13 hours ago
Full-time • Entry Level
Salem, VA
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Our Customer Service Representative, also known as Director of First Impressions, is the face of our company, serving as the first point of contact for clients, partners, and agents. This person will manage front-desk operations and provide crucial administrative and logistical support to our Realtors and Vendors. The ideal candidate thrives in a fast-paced environment, is solutions-oriented, and brings positive energy to everything they do.

  • Greet clients, vendors, and guests with warmth and professionalism
  • Answer and direct phone calls and emails promptly and accurately
  • Provide general support to agents, sales managers, and office staff
  • Schedule client appointments and home inspections
  • Coordinate signage and lockbox placement/removal for property listings
  • Maintain calendars and communicate scheduling changes efficiently
  • Assist in preparing sales packets and listing materials
  • Keep physical and digital files organized and up to date
  • Monitor and restock office supplies as needed
  • Assist with basic data entry and task follow-up
  • Use Google Workspace (Docs, Sheets, Drive, Gmail, Calendar) and Excel daily
  • Support digital file management and team communications
  • Learn and utilize real estate-specific software (training provided)
  • Work closely with all members of the team to support company goals
  • Participate in team meetings and contribute ideas for improvement
  • Embody and promote our positive, high-energy culture
  • Previous experience in an administrative, customer service, or real estate support role is preferred
  • Proficiency in Google Workspace and Excel is required
  • Excellent written and verbal communication skills
  • Ability to multitask, prioritize, and work efficiently
  • You love creating a welcoming experience for others
  • You’re detail-oriented and take initiative to solve problems independently
  • You can handle a fast-paced, changing environment with grace
  • You communicate clearly, both in writing and speaking
  • You are organized, tech-savvy, and eager to learn
  • You’re a team player who’s always willing to lend a hand
  • Real estate office or transaction coordination experience is a plus, but not required
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