Customer Service Representative
About The Position
Oldcastle® APG, a CRH Company, is North America’s leading provider of innovative outdoor living solutions that enable customers to Live Well Outside. The manufacturer’s portfolio of premier building products inspires endless possibilities while providing enduring outdoor spaces where people can connect, reflect and recharge. Award-winning brands include Belgard® hardscape, Echelon® Masonry, MoistureShield® composite decking, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, Lawn & Garden mulches and landscape features, and Techniseal® sands and sealant technologies. Job Summary This position is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include distributors, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.
Requirements
- High school diploma or equivalent
- Must have some previous customer service experience, preferably in the concrete industry
- Experience with Microsoft Office
- Ability to work in a team based environment
- Good organizational and problem solving skills
- Experience with multi-line phone system
- Attention to detail
- Ability to multi-task in a fast paced environment
Responsibilities
- Receive customer phone calls; provide support to customers (via telephone, e-mail, walk-ins) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations
- Provide information about product, generate price quotations and generate sales orders in a timely manner
- Enter orders into system for billing and coordinate with dispatch for delivery
- Refer to product catalogs and specification guides to determine related product uses and applications
- Provide support to outside sales force
- Investigate and research all customer inquiries and concerns and follow-up promptly with the customer
- Collect payments
- Follow all safety regulations
- Other duties may be assigned as needed
Benefits
- 401 (K) plan / group retirement savings program
- Short-term and long-term disability benefits
- Life insurance
- Health, dental, and vision insurance
- Paid time off
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
