Customer Service Representative - Physician Business Services-Days

Memorial Hospital at Gulfport • Biloxi, MS

2d

About The Position

Receives customers over the phone and in person to discuss their bills and any problems they may have with billing. May provide financial counseling to the patient as well as discuss insurance details if available.

Requirements

• High School or GED
• 1 year of experience in patient and insurance billing, collections, or customer service
• Oral and written communication skills
• Customer relations skills
• Knowledge of general office procedures and equipment, oral and written communication skills, and customer relation skills.
• Ability to use personal computer, to communicate and collaborate with physicians, staff and community to meet the patient needs.
• Decisiveness, Integrity, responsibility and accountability are key to this position.

Responsibilities

• Responds to patient's financial inquiries.
• Investigates and answers patient inquiries within 24 hours.
• Completes paperwork to take corrective action on discrepancies.
• Updates patient accounts prior to statements being sent.
• Documents all account activity daily.
• Provides financial counseling for the patient.
• Explains bills to patients while collecting payments or establishing financial arrangements.
• Maintains knowledge of available financing alternatives.
• Gathers account information and forwards to collection agency.
• Communicates with collection agency regarding account status.
• Works aged balance reports to collect on old accounts receivable

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees