Customer Service Representative

OGD Overhead Garage Door LLC•Fort Worth, TX

14h•Onsite

About The Position

OGD® Overhead Garage Door is seeking a motivated and enthusiastic Customer Service Representative to join our team at our headquarters in Fort Worth, TX. As a Customer Service Representative, you will be responsible for providing an excellent experience for prospective customers and setting appointments for technicians to help grow our business.

Requirements

High school diploma or equivalent
2+ years of experience in sales, customer service, telemarketing, or appointment setting (Preferred)
Excellent communication skills, both written and verbal
Strong phone presence and ability to engage with potential customers
Ability to multitask and prioritize in a fast-paced environment
Proficient in Microsoft Office Suite and experience using CRM and other sales tools
Must be able to work in the Fort Worth, TX area
Must have reliable transportation

Nice To Haves

2+ years of experience in sales, customer service, telemarketing, or appointment setting (Preferred)

Responsibilities

Respond to customer inquiries via phone, email, and chat in a professional and timely manner
Provide accurate information about our products and services to customers
Schedule appointments and coordinate with the appropriate departments to ensure timely service
Address customer complaints and escalate issues as necessary
Maintain accurate records of customers and interactions
Collaborate with other departments to resolve customer issues and ensure customer satisfaction
Stay up-to-date with product/service knowledge and company policies to provide accurate information to customers
Provide administrative support to other departments as needed