Customer Service Representative, Corporate, Registered Agent Services

Wolters Kluwer • Baltimore, MD

1d • Hybrid

About The Position

Registered Agent Solutions, Inc. (RASi), a Wolters Kluwer company, provides tailored registered agent and corporate services to thousands of businesses worldwide. As a Customer Service Representative, you will support client research, estimates, and corporate document retrievals and filings. You’ll work closely with internal teams to complete requests accurately, efficiently, and on time, and may interact directly with clients through written and verbal communication. This role occasionally involves managing orders from start to finish. To succeed, you’ll need strong organization and time‑management skills, attention to detail, adaptability, and professional communication. This is an excellent opportunity for someone looking to start or grow a career in customer service within the corporate and registered agent services industry. In this role you will report to the Manager, Customer Service and work a hybrid schedule from our local office (2 days in office, 3 days remotely).

Requirements

• Communication: Positive team player with clear and effective verbal and written communication skills with colleagues and clients.
• Customer Orientation: Ensure superior customer service is always provided and maintain a high level of professionalism.
• Problem-Solving: Strong critical thinking and problem-solving skills are required.
• Attention to Detail: Strong attention to detail with the ability to accept directions well.
• Time Management: Ability to handle multiple tasks, prioritize effectively, be self-directed, manage your time wisely, and work efficiently with minimal supervision.
• Product Knowledge: Fundamental understanding of the company’s products/services.
• Technical Literacy: Basic computer and software proficiency. Intermediate level skills with MS Office; Word, Excel and Outlook are required.
• Team Collaboration: Ability to work well with others in a team environment whether remote, hybrid, or in office.
• Attendance and Reliability: Excellent attendance and punctuality.
• Work Environment: Able to work in a fast-paced, high-energy environment.
• Industry Knowledge: Knowledge of general corporate services in all 50 states such as, but not limited to Qualifications/Formations, Withdrawals/Dissolutions, EIN # obtainment, doc retrievals (certified, plain copies and good standing certificates/tax certificates).
• Education: High school diploma or equivalent required.
• Experience: 1+ years of industry experience within the corporate and registered agent industry, or similar content knowledge from an in-house legal team, law firm, or CPA firm position.

Nice To Haves

• Preferred Education: Bachelor’s degree and/or 1-2 years’ experience in corporate services/registered agent industry.
• An added benefit would be 50 state knowledge on Mergers, Conversions, DBA's, publications, etc. but not a requirement for this position.

Responsibilities

• Provide direct support to and collaborate with other RASi corporate team members or across departments.
• Respond and resolve incoming client, affiliate, and vendor/correspondent requests, queries, issues and concerns via phone and email.
• Efficiently manage the entire order process from initial client inquiry through processing, invoicing and follow up.
• Responsible for corporate filings including, but not limited to the preparation, review and filing of: articles of incorporation/organization, amendments, DBA/assumed business names, newspaper publications, annual reports, mergers and conversions, withdrawals and dissolutions, pre-clearance documents, tax clearance requests, and reinstatements/revivals.
• Responsible for obtaining certificates of status with both the state and revenue departments, conducting name availability and status searches, producing verbal bring-down reports, filing/tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documents.
• Process apostilles and document authentications and legalizations.
• Responsible for reviewing deliverables and invoices prior to sending to clients.
• Assist with initial client account set up and maintenance.
• Educate and promote additional services such as Registered Agent Services, transactional services, Federal Employer Identification Number (FEIN) services, corporate kits and supplies, business license renewals, and annual report services (ARS).
• Assist clients with queries regarding online accounts, tools, and services.
• Create and maintain filing fees/requirements reference charts.
• Assist with answering phone calls and routing to the appropriate department.
• Support the team on the backend (Prepare state forms with accuracy, Complete estimate research on an as needed basis and make state inquiries).
• Any other duties of similar or lesser nature as required.

Benefits

• Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave.
• Full details of our benefits are available upon request.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED