Customer Service Representative

Thomas V Giel Garage Doors • Gibsonia, PA

just now • Onsite

About The Position

The?Customer Service Representative?is the primary liaison between Outside Sales, Outside Service, and the inside office. This office position provides service, sales, & marketing assistance to the entire company. You will be the primary point of contact for our customers, delivering exceptional service and support across various communication channels, including phone, email, and live chat. Your role will involve addressing customer inquiries, resolving issues, and providing information about our products & services in a professional and empathetic manner. This role is essential in maintaining the company's reputation for outstanding customer service and ensuring that our customers have a positive experience with every interaction.

Requirements

• High school diploma or equivalent (GED).
• Must have reliable transportation to and from work.
• At least four years' experience in customer service and/or an administrative role.
• Experience in handling incoming orders, processing shipments, and ensuring timely delivery.
• Proficiency in scheduling appointments and managing service requests from customers.
• Skilled in Microsoft Office Suite, Teams, and Outlook Email

Responsibilities

• Answering phone calls - this position is first in line to answer phones during standard business hours of 7:45 am to 5:00 pm.
• Handling basic customer service inquiries and effectively resolving issues or escalating them to the appropriate personnel.
• Helping customers place orders and recommending best products and/or services to fulfill their needs.
• Preparing work order paperwork for field operations team.
• Scheduling service requests from customers and confirming appointments.
• Tracking and reporting on local builders’ club purchases.
• Maintaining a thorough understanding of all company products & services to provide accurate information and guidance to customers.
• Collaborating with other administrative staff to ensure smooth office operations and customer & client satisfaction.
• Preparing reports, purchase orders, and other operational documentation.
• Accounts receivable processing
• Assisting walk-in customers with inquiries and orders for parts over the counter.
• Conduct follow-up calls to customers to ensure satisfaction and address any concerns.
• Assist with filing and other administrative tasks as needed to support office operations.

Benefits

• Competitive pay
• Medical, dental, and vision insurance with multiple plan options
• Short- and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Accident Care
• Hospital Indemnity
• 401(k) with employer match
• Generous Paid Time Off (PTO)
• Paid holidays
• Team member recognition & reward programs
• Employee discount on products & services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED