Remember the time another person put your happiness and wellbeing first? They listened to you. They understood. And then, they did everything they could to help you to be happier and better off? That is what this job is all about: Caring About Others. And if it's one thing you know better than anyone else, it's your ability to "care". Want proof of your expertise? Just ask your best friend. Below, we'll get into some nuts and bolts of what we're looking for. Don't let the wealth of details overwhelm you. We believe in you. You can do it. General Purpose The Customer Service Representative is an entry- level position that is focused on meeting the needs of Bank customers by providing exceptional customer service. They receive and pay out money, as well as accurately keep records of cash and negotiable instruments involved in the Bank's various transactions.