Customer Service Representative (New Construction)

FloForm Countertops•Tacoma, WA

8d•$19 - $23

About The Position

As a Customer Service Representative (CSR) supporting our New Construction division, you’ll play a key role in delivering an exceptional customer experience from first contact through project completion. You’ll work closely with builders, homeowners, and internal teams to provide accurate estimates, process orders, and ensure a seamless experience.

Requirements

High school diploma or equivalent
2+ years of customer service experience (industry experience preferred)
Experience reading blueprints and completing take-offs/measurements (1–2 years preferred)
Strong computer skills (Microsoft Office and ability to learn new systems)
Excellent communication and problem-solving skills
High attention to detail and strong organizational abilities
Ability to handle challenging situations with professionalism and tact
Basic math skills
Valid driver’s license and ability to pass a background check

Nice To Haves

Interior design background is a plus

Responsibilities

Prepare estimates by interpreting blueprints and completing measurements
Assist customers in person, by phone, and via email
Process orders, quotes, and payments accurately and efficiently
Maintain up-to-date pricing and communicate timelines, delays, and product details
Guide customers through product selection and upsell where appropriate
Coordinate with internal departments to ensure smooth project execution
Resolve customer concerns and escalate issues when needed
Ensure accuracy in pricing, invoicing, and order details
Maintain detailed customer records and proactive communication throughout the process