Customer Service Representative
About The Position
The Customer Service Representative at the electric motor repair shop supports both front-line service and back-end operations. They assist with loading and unloading equipment, handle sales transactions, and process invoices through the ERP. They record job intake details, route tasks to shop and delivery staff, and compile reports for high-horsepower motor jobs and specialized services. Additional duties include managing petty cash, entering timecard data, maintaining inventory accuracy, and organizing job materials. They also respond to customer concerns professionally and help keep the shop clean and organized as needed.
Requirements
- Working experience interfacing with sales and accounting
- Abide by all safety/environmental regulations
- Proficiency in Microsoft Office including Outlook, Excel and Word
- Proficiency in computer software for accounting and all job processes
- High school diploma or equivalent qualification
- Excellent communication, professionalism and interpersonal skills
Nice To Haves
- Knowledge of industrial electric motor and pump application, repair and maintenance
- Knowledge of electrical parts inventory and industry
- Working experience interfacing with sales and accounting
- Experience with rigging and lifting heavy loads, and operating overhead cranes
- Forklift operation experience
Responsibilities
- Serve as the first point of contact for customers by greeting visitors at the front counter, assisting with job intake & service requests, and answering incoming phone calls
- Load and unload customer equipment, and assist with loading and unloading company trucks as needed
- Invoice customers on the repair shop ERP
- Receive cash and credit card payments and enter on both ERPs
- Process, record, and apply customer payments to open invoices and customer accounts within the ERP system.
- Record incoming job information: pictures, customer and name plate detail
- Route and assign tasks for repair shop delivery person
- Follow up with customers for will calls, quotes and P.O.'s
- Compile and send reports to customers for alignment and vibrations jobs
- Compile and send reports to customers for 100+ HP motors
- Consolidating & organizing job pallets and cleaning & organizing the shop
- Monitor and correct inventory of customer jobs as necessary to include replacing tags, relocating jobs and removing old jobs that will not be repaired
- Maintain & update excel reports for management
- Enter mechanics timecard details in payroll
- Filing & scanning: work orders, delivery slips/ pick up slips
- Track and reconcile petty cash drawer
- Respond to customer complaints and concerns in a professional manner
- Deliver excellent service to ensure high levels of customer satisfaction
- Occasional Saturday work to clean and organize shop
- All other duties assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
