Customer Service Representative (Bilingual Preferred)

Triad Financial Services Inc • Jacksonville, FL

1d

About The Position

Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Customer Service Representative (Bilingual Preferred) to join our growing team.

Requirements

• Experience: 1-2 years’ customer service in the finance/mortgage industry, Escrow account knowledge
• Bilingual (preferably Spanish)
• Skills: MSP/Black Knight (preferred), MS Office: Excel, Word, Outlook, Able to navigate across network, Windows PC proficient
• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers
• Professional and welcoming phone etiquette required
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
• Must be responsible and reliable
• High school diploma or GED required
• Prior customer service/telemarketing experience preferred
• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
• Must be able to talk, listen and speak clearly on telephone
• Able to sit at a work station for prolonged periods of time
• Must be able to physically type

Nice To Haves

• MSP/Black Knight (preferred)
• Prior customer service/telemarketing experience preferred

Responsibilities

• Answer customer inquiries regarding mortgage accounts and take payments (not a collection position, inbound calls only)
• Research customer complaints, concerns and payment history then correct or adjust records as needed
• Assist in monitoring escrow accounts for payment of taxes and insurance by mortgagor
• Process payments
• Prepare payoffs
• Discuss escrow analysis
• Update loan records as needed
• Assorted other duties as requested by Manager

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees