Customer Service Representative

Stefanini Group • Jackson, MI

20h • Onsite

About The Position

Stefanini Group is hiring! Stefanini is looking for an Customer Service Representative in Jackson, MI 49201 For quick Apply, please reach out to Hitesh Bhatnagar, call 248 263 3904/ email: [email protected] Job Title: Customer Service Representative Location: 1100 Technology Dr, Jackson, MI 49201 Timings: 8:30 AM to 5:00 PM; Lunch : 30 Minutes Interview Process: Virtual interview followed by an in‑person interview scheduled between April 20-24 Qualifications: Education: minimum High School Diploma and a bachelor's degree preferred. At least 2 years of customer service experience. Skills: Computer literacy, MS Office experience, basic SAP knowledge (preferred but not required), and strong customer service skills. Interview Process: Virtual interview followed by an in‑person interview scheduled between April 20-24. Details: Responsibilities: The Customer Service Representative supports Client's Surface Treatment business by serving as a primary point of contact for customers while collaborating with supply chain, operations, and credit teams to ensure accurate and timely order processing. This role involves providing customer support primarily by phone, collecting and forwarding customer feedback, and proactively managing the full order‑to‑cash process. The position requires strong communication, organizational, and problem‑solving skills, a customer‑focused and adaptable mindset, and proficiency in ERP systems (SAP preferred) and Microsoft Office. Candidates typically have at least two years of customer service experience, with a high school diploma required and a bachelor's degree preferred. Stefanini takes pride in hiring top talent and developing relationships with our future employees. Our talent acquisition teams will never make an offer of employment without having a phone conversation with you. Those face to face conversations will involve a description of the job for which you have applied. We also speak with you about the process including interviews and job offers. About Stefanini Group The Stefanini Group is a global provider of offshore, onshore and near shore outsourcing, IT digital consulting, systems integration, application, and strategic staffing services to Fortune 1000 enterprises around the world. Our presence is in countries like the Americas, Europe, Africa, and Asia, and more than 400 clients across a broad spectrum of markets, including financial services, manufacturing, telecommunications, chemical services, technology, public sector, and utilities. Stefanini is a CMM level 5, IT consulting company with a global presence. We are CMM Level 5 company. #LI-HB2 #LI-ONSITE

Requirements

• At least 2 years of customer service experience.
• Computer literacy
• MS Office experience
• strong customer service skills
• strong communication, organizational, and problem‑solving skills
• a customer‑focused and adaptable mindset
• proficiency in ERP systems (SAP preferred) and Microsoft Office
• high school diploma required

Nice To Haves

• bachelor's degree preferred.
• basic SAP knowledge (preferred but not required)

Responsibilities

• The Customer Service Representative supports Client's Surface Treatment business by serving as a primary point of contact for customers while collaborating with supply chain, operations, and credit teams to ensure accurate and timely order processing.
• This role involves providing customer support primarily by phone, collecting and forwarding customer feedback, and proactively managing the full order‑to‑cash process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees