Customer Service Representative

UnitedHealth Group•Golden, CO

16h•$16 - $29•Hybrid

About The Position

This position follows a hybrid schedule with some days onsite and some days from home per week. Our office is located at 1707 Cole Blvd, Suite 100, Golden, CO. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. This is a full-time position (40 hours/week), Monday through Friday. Employees must be available to work an 8-hour shift within our standard business hours of 8:00 AM to 5:00 PM Mountain Time. Occasional overtime may be required based on business needs. We offer up to 90 days of paid in-person training conducted onsite at our office located at 1707 Cole Blvd, Suite 100, Golden, CO, Training hours are Monday through Friday, 8:00 AM to 5:00 PM Mountain Time. Upon successful completion of the training period, employees may be eligible for a hybrid or remote work schedule. If you live within commuting distance of our office at 1707 Cole Blvd, Suite 100, Golden, CO, you’ll have the flexibility to work in a hybrid role—splitting your time between home and the office—based on individual performance and business needs, as you take on meaningful challenges. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ years of experience in customer service environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to type at the speed of 40+ WPM
Ability to work full time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:00am - 5:00pm Mountain Time. It may be necessary, given the business need, to work occasional overtime
Reside within commutable distance to the office at 1707 Cole Blvd, Suite 100, Golden, CO
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Nice To Haves

1+ years of health care experience
1+ years of call center experience
Knowledge of Medical Terminology

Responsibilities

Answer average of 60-80 incoming phone calls per day from customers and identify the type of assistance the customer needs
Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems
Communicate directly with clinical staff for patient needs
Medication refills, referral requests, chart troubleshooting
Scheduling appointments for patients – entering and updating demographics
Other tasks as needed