Customer Service Representative (Work From Home)

Power Of Fitness•Palm Desert, CA

8d•Remote

About The Position

Join Our Team as a Customer Service Representative Love helping people and talking about fitness? Power of Fitness in Palm Desert is looking for an enthusiastic, solutions-oriented Customer Support Representative to be the heartbeat of our member experience—both virtually and in person. Why This Role Stands Out: ~Flexibility that actually works: Fully Remote job ~Immediate openings – we're hiring now and ready to onboard fast ~Be the difference-maker: You're the voice that turns first-time callers into lifelong members ~Real impact: Help people overcome obstacles and stay committed to their fitness journey ~Growing with purpose: Join an expanding team where your contributions shape our culture What You'll Do: ~You'll be the go-to resource for our members and future members—answering questions, solving problems, and making every interaction feel effortless. Whether someone needs help with their membership, has a billing question, or wants to schedule a class, you'll provide the kind of support that makes them glad they called. You're part problem-solver, part fitness advocate, and full-time brand ambassador who creates experiences people remember. You're Our Ideal Candidate If You: ~Genuinely enjoy connecting with people and making their day better ~Have a passion for fitness and wellness (gym rat or yoga lover—we want your energy!) ~Can seamlessly switch between remote independence and in-office teamwork ~Stay cool under pressure and turn complaints into compliments ~Take pride in being reliable, professional, and genuinely helpful

Requirements

High school diploma or equivalent
Exceptional communication skills (written and verbal)—you can explain anything clearly
Multitasking mastery—you handle multiple conversations without breaking a sweat
Self-motivated work style that thrives in a hybrid environment
Time management and attention to detail that keeps everything on track

Nice To Haves

Associate's or Bachelor's degree
Customer service, support, or call center experience
Bilingual (Spanish/English) – huge advantage!

Responsibilities

Be the Voice of Power of Fitness
Handle inquiries through phone, email, and face-to-face conversations with professionalism and warmth—you're the person members trust
Turn Problems Into Solutions
Address questions, resolve issues, and guide members through sign-ups, cancellations, and account updates with ease and empathy
Keep Everything Running Smoothly
Maintain meticulous records of member interactions, payments, and service requests in our internal systems (because details matter)
Team Up for Success
Collaborate with your in-office colleagues to tackle escalated concerns and turn challenging situations into wins for our members
Drive Improvement
Track customer feedback, response times, and service quality metrics—your insights help us level up our member experience