Customer Service Representative- TPA -Must be located in Pittsburgh or Surrounding Area

UPMC•Pittsburgh, PA

6h•$19 - $21•Remote

About The Position

Are you passionate about helping others and making a difference every day? Join our award-winning Member Services Team as a Health Care Customer Service Associate, where you’ll be the voice of the UPMC Health Plan and the University of Pittsburgh Benefit’s Department —supporting members with their benefit questions and providing top-tier service over the phone. This is a phone-based role where you'll be on calls throughout your shift, helping members understand the benefits offered, including health insurance, education benefits, retirement, life insurance, etc

Requirements

High school diploma or equivalent required. College degree preferred.
Minimum of 2 years of customer service and/or call center experience.
Proficient in typing and writing skills required.
Ability to make independent decisions required.
Knowledge of Microsoft Office and Excel spreadsheet program preferred.
Complex analytical skills necessary to evaluate customer inquiries.
Demonstrates good organizational skills.
A desire to help others and portray empathy in all situations.
Ability to learn complex health plan information.
Demonstrate flexibility and motivation to learn & grow in the position.
Flexibility in work schedule.
Act 34 with renewal
Must live within 90 miles of Pittsburgh or Erie
Must be available to work- day, evening and rotating shifts
Wired connection (Ethernet only)
Minimum 20 Mbps download / 5 Mbps upload
No satellite, hotspot, or DSL connections allowed
Speed test required upon offer acceptance

Nice To Haves

College degree preferred.
Knowledge of Microsoft Office and Excel spreadsheet program preferred.

Responsibilities

Answer incoming calls and emails from current and prospective employees, students and retirees.
Complete different reporting and audits as needed
Help members understand the benefits offered
Solve problems quickly and accurately to avoid repeat calls
Document all interactions in our system
Navigate multiple tools while staying focused and responsive
Make outbound calls to follow up or provide updates
Stay up-to-date on policies and system changes
Deliver compassionate, clear, and professional service every time