Customer Service Representative

TEKsystems

19h•$16 - $18•Hybrid

About The Position

Job Description: The Customer Service Representative - is responsible for typical activities are the receiving, emails and web chats from Customers who may be inquiring about product related questions and issues. The Representative will be directly responsible for guiding and assisting all customers via email and chats. The Representative should focus on following guidelines, using their time effectively and following-up with Customers in a timely manner. This a 3-month contract that is very likely to extend or go permanent. The job requires someone who can work independently with integrity, attention to detail, and strong organizational skills. Customer service experience, particularly in order entry and email communication, is vital. This position will self-manage and interact with various associates from other departments. Candidates with prior warehouse experience are highly encouraged. This helps them better understand how their tasks directly impact the broader warehouse team and overall operations. Must Haves: 1.) 6 months emailing correspondence experience 2.) 6 months Microsoft Word and Excel, Outlook 3.) 2+ years' meaningful work experience preferred-customer service related Nice to have: - Any type of CRM system - Sage100

Requirements

6 months emailing correspondence experience
6 months Microsoft Word and Excel, Outlook
2+ years' meaningful work experience preferred-customer service related
2+ years' meaningful work experience preferred.
Strong written and verbal communication skills with ability to communicate across all levels of the organization.
Ability to identify business critical issues quickly and navigate priorities based on last minute changes.
Must be well organized, detail-oriented and have excellent time-management skills.
Display a high level of integrity and professionalism.
Ability to lead and empower individuals and teams.
Proficient in Microsoft Office 365 Suite, especially Teams and Outlook.
Ability to handle a fast-paced call center environment.
Solid understanding or ability to learn Cisco Unified Intelligence Center program.
Solid understanding or ability to learn Calabrio program.
Ability to be flexible and adaptable as this position often requires multi-tasking.

Nice To Haves

Any type of CRM system
Sage100

Responsibilities

One Touch Resolutions: Ensure all customers are assisted in the fewest number of interactions with the overall goal being one-touch.
Satisfaction Survey: Working with managers to meet the satisfaction survey goal at or above group average.
Emails: Answering customer emails within 24hrs and assisting with any scenario presented.
Capture inbound sales when appropriate.
Order entry into SageX3 while using Zendesk emailing system
Demonstrate excellent customer service skills in resolving customer complaints and questions.
Practice and ensure compliance with company policies and procedures.
Thoroughly understand the Customer Relations manual.
Maintain a professional and positive attitude.
Web Chats: Engaging with web customers within 10 seconds of the request and assisting with any scenario presented.