Customer Service Representative - $24-30/hr

Shawmut • Clinton, TN

just now • $24 - $30 • Onsite

About The Position

The Customer Service Representative (CSR) supports day-to-day customer order execution and fulfillment within a fast-paced automotive manufacturing environment. This role serves as the primary liaison between customers, production, warehouse, and internal supply chain teams to ensure accurate demand processing, on-time delivery, and proactive issue resolution.

The ideal candidate is highly organized, detail-oriented, and comfortable working cross-functionally to manage customer releases, shipment coordination, and operational priorities.

Requirements

• 2+ years’ experience in Customer Service, Supply Chain, or Order Management within a manufacturing or automotive environment.
• Strong Excel skills.
• Excellent organizational and communication skills.
• Ability to manage multiple priorities in a fast-paced production environment.
• Detail-oriented with strong problem-solving skills.

Nice To Haves

• Automotive or Tier-1/Tier-2 supplier experience.
• Experience working with customer releases/CUM tracking.

Responsibilities

• Customer Order Execution & Fulfillment
• Enter and maintain customer demand/releases in ERP system.
• Validate releases, including CUMs, authorizations, and quantity changes.
• Confirm order accuracy and communicate discrepancies to customers.
• Coordinate shipment plans and delivery commitments.
• Set up and manage customer truck scheduling based on finished goods availability.
• Support service orders and end-of-program (EOP) execution activities.
• Operations & Cross-Functional Coordination
• Work closely with warehouse and production teams to prevent shortages and missed shipments.
• Partner with Quality and Operations to support recovery priorities.
• Investigate and resolve inventory or shipment discrepancies.
• Document and process shipment deviations or late shipments.
• Support new program launches and program transitions.
• Participate in customer meetings, priority calls, and weekly supply chain reviews.
• Communication & Issue Management
• Serve as primary point of contact for assigned customers.
• Provide timely updates on order status, risks, and recovery plans.
• Escalate supply or delivery concerns proactively.
• Maintain accurate records and documentation within ERP and reporting tools.

Benefits

• Competitive wage structure reflective of current market trends.
• Medical, dental, and vision coverage options through Blue Cross Blue Shield of Massachusetts (BCBS) and EyeMed
• Health savings accounts (HSA) and flexible spending accounts (FSA)
• Company-paid basic life and AD&D insurance
• Short-term and long-term disability coverage
• Employee assistance and wellness programs
• 401(k) Retirement Savings Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed