Customer Service Representative

Culligan 87WI•Green Bay, WI

20d•$17 - $19

About The Position

We are seeking a dynamic and energetic Customer Service Representative to join our team! In this role, you will be the frontline ambassador for our company, providing exceptional support and solutions to our valued clients. Your enthusiasm, communication skills, and problem-solving abilities will drive customer satisfaction and foster long-term relationships. While this position focuses on maintaining positive customer relationships while reducing delinquency, ensuring timely payments and customer payment applications. This position also involves assisting other team members in all functions and responsibilities of the office. As the world’s leading water experts, we are dedicated to delivering high-quality water solutions to residential, commercial, and industrial customers. Culligan International offers technologically advanced, state-of-the-art water filtration products, including water softeners, water filtration systems, industrial water treatment solutions, drinking water systems, and whole-house filtration systems. Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people all over the world by providing better, cleaner water through our suite of innovative products and exceptional customer service. Join the Culligan team. Apply for a job now. Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities around the world. Our complete line of water softeners, water filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration systems and bottled water delivery options set the standard in the water treatment industry. This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.

Requirements

High school diploma or GED
Minimum of two years of customer service experience required
Strong time management and project management skills
Proficient in Microsoft Office (word, excel, outlook)
Excellent communication skills, both written and verbal
Accounts receivable / collection calls
Appointment scheduling for field technicians in a residential setting
Previous experience customer support roles is required.
Proficiency in Microsoft Office Suite (Word, Excel) and basic computer skills for data entry and documentation.

Nice To Haves

Experience with outbound calling, client services, or sales is a plus.
Knowledge of call center procedures, phone etiquette, and customer service best practices.

Responsibilities

Review aging reports and prioritize high risk or significantly past due accounts
Contact customers via phone, email, or mail to collect outstanding payments
Apply customer payments to customer accounts with our CRM accurately and make contact with customers if there is a payment vs account balance discrepancy
Reconcile on a daily, weekly and monthly basis all customer payment avenues to ensure accuracy in recording and processing of all payments
Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and effective communication.
Assist clients with product or service information, troubleshooting issues, and resolving complaints with a positive attitude.
Process customer transactions accurately, including data entry, cash handling, and order processing.
Maintain detailed records of customer interactions, transactions, comments, and complaints using Microsoft Office tools and internal CRM databases.
Collaborate with team members to share insights, improve processes, and enhance overall client satisfaction.
Demonstrate excellent phone etiquette and active listening skills to understand customer needs thoroughly.
Connect with web, social media and telephone sales leads to build the sales department sales appointment pipeline
Schedule customers for service calls and/or route delivery
Recommend Culligan products and services to customers