Customer Service Representative - DJS
About The Position
Come join our growing manufacturing company As Customer Service Representative Are YOU a highly motivated candidate? Are YOU a dedicated manufacturing professional with a sincere desire to go that extra mile for the customer? WE are a team of hardworking professionals that strives to be the best in the industry. ABOUT OUR COMPANY: We are a privately-held independent metal fabrication company that produces components used in a wide range of industries. Our goal is to provide products and services that meet our customers' needs in a timely fashion with the highest level of quality and value. Our capabilities at DJS are constantly expanding and currently include CNC machining, full metal fabrication (laser, brake, welding), painting, integrated assemblies and more. Our facility includes the latest in manufacturing technology and equipment. JOB DESCRIPTION: The Customer Service Representative assists the Operations and Sales Departments with administrative support through timely and accurate processing of orders, communication and coordination with customers' other departments.
Requirements
- A High School Diploma/GED equivalent required
- One to three years related experience
- Excellent customer service skills and phone etiquette
- Computer skills - MS Office - Outlook, Word and Excel as well as company's ERP software
- Organized and detailed oriented
- Flexible and responsive with a strong teamwork orientation
- Strong verbal and written communication skills
- Positive, 'can do' attitude
- Ability to work independently
Nice To Haves
- Certificate from college or technical school.
Responsibilities
- Build and maintain customer loyalty by providing prompt friendly service
- Support the sales team in a variety of tasks as required
- Reviews orders for accuracy and completion
- Issues production shop orders for the production of inventory to fulfill the customer's orders
- Informs customer of shipping date and any possible delays
- Notifies appropriate department of order and shipping date
- Verifies customer information is correct and up-to-date
- Checks customer account for credit and outstanding payments
- Assists with coordinating logistics for outside processing and purchasing
- Other duties as assigned
Benefits
- tuition reimbursement
- health, dental, vision, and life insurance
- short and long-term disability
- generous 401(k) match
- paid holidays and paid time off
- a lucrative profit sharing program
- employee and family activities throughout the year
- a lucrative sign-on bonus $$$ for hired candidates
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
