Customer Service Representative

Leidos•Albuquerque, NM

1d•$17•Onsite

About The Position

Leidos is seeking full-time Customer Service Representatives at our FHA Resource Center in Albuquerque, NM. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Customer Service Representative, you will assist renters, homebuyers, and homeowners regarding their housing requests. This is a great opportunity to gain knowledge of HUD rental assistance programs and to learn about FHA Housing Administration (FHA) mortgage programs through ongoing training while delivering excellent customer service to connect others with program resources. What’s in it for you? Monday - Friday schedule with no weekend work Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans Immediate and ongoing training to support your success Discounted Leidos stock purchase and other Employee Discounts Company-wide career mobility Company-sponsored Public Trust eligibility upon hire Voluntary overtime may be available based on business needs Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year 11 paid holidays per year Customer Service Representative Opportunities available: Full-time 9:35 am – 6:05 pm MT in Albuquerque, NM (hours/schedule is subject to change based on customer needs) As a Customer Service Representative, you will: Reply to calls and emails from the public on housing and FHA mortgages. Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests. Deliver excellent customer service in a high-volume call center, including responding to customer complaints. Document customer email and phone communications within an internal database. To be a successful Customer Service Representative, you will possess: Excellent technical skills with the capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients. Excellent time management skills and dependability. Experience with MS Office (Outlook, Word, Teams). Strong written and verbal communication skills including telephone etiquette. Excellent customer service soft skills including handling upset customers. Keyboarding proficiency of at least 40 words per minute. Required Qualifications: High School diploma or General Educational Development (GED) certificate. Minimum of 2 years of experience in a high volume contact center environment, including responding to customer complaints. Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses. Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information. Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation. Preferred Qualifications: Call Center (Omnichannel) background. Experience in rental property management or mortgage servicing, including handling complaints. Leidos is a global leader providing solutions to make the world safer, healthier, and more efficient through technology, engineering, and science. Our company believes in engaging, developing, and empowering our diverse and valued people to foster a culture of creativity and growth. The pay for this position is $17.00 per hour. This position is covered under the Service Contract Act and is subject to minimum wage demands as well as the minimum Health and Welfare benefits. Leidos ensures that all provisions are met through their wages and benefits. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. Original Posting: February 19, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range - The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Leidos Leidos is a Fortune 500® innovation company rapidly addressing the world's most vexing challenges in national security and health. The company's global workforce of 47,000 collaborates to create smarter technology solutions for customers in heavily regulated industries. Headquartered in Reston, Virginia, Leidos reported annual revenue of approximately $15.4 billion for the fiscal year ended December 29, 2023. For more information visit www.Leidos.com. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here. Securing Your Data Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to [email protected]. Commitment and Diversity All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

Requirements

Excellent technical skills with the capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients.
Excellent time management skills and dependability.
Experience with MS Office (Outlook, Word, Teams).
Strong written and verbal communication skills including telephone etiquette.
Excellent customer service soft skills including handling upset customers.
Keyboarding proficiency of at least 40 words per minute.
High School diploma or General Educational Development (GED) certificate.
Minimum of 2 years of experience in a high volume contact center environment, including responding to customer complaints.
Experience following Standard Operating Procedures (SOPs) to ensure accurate and consistent responses.
Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.
Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Nice To Haves

Call Center (Omnichannel) background.
Experience in rental property management or mortgage servicing, including handling complaints.

Responsibilities

Reply to calls and emails from the public on housing and FHA mortgages.
Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
Document customer email and phone communications within an internal database.

Benefits

Monday - Friday schedule with no weekend work
Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans
Immediate and ongoing training to support your success
Discounted Leidos stock purchase and other Employee Discounts
Company-wide career mobility
Company-sponsored Public Trust eligibility upon hire
Voluntary overtime may be available based on business needs
Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year
11 paid holidays per year
competitive compensation
Health and Wellness programs
Income Protection
Paid Leave and Retirement