Customer Service Rep - Day Shift

GXO Logistics•Hamilton Township, OH

About The Position

At GXO, we know our greatest asset is people like you - energetic, innovative people of all experience levels and talents who make GXO a great place to work. Your career matters to us because your passion and excitement will help keep our company moving forward. Day Shift: Monday - Friday, 8:00am - 4:30pm As a Customer Service Representative, you will be responsible for maintaining workflow by assisting managers and supervisors with the coordination of warehouse duties, including inventory, creating packaging slips and reports, and fulfilling customer orders. If you’re excited about the challenge of working for a rapidly growing global company, we have an opportunity for you to grow with GXO. Pay, benefits and more We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

Requirements

Proficiency in Microsoft Office
Ability to communicate effectively with carriers, customers, employees and management
Proven ability to multitask and prioritize workload in a fast-paced environment

Nice To Haves

High school diploma or equivalent
Availability to work a flexible schedule when needed
1 year of customer service experience
6 months of experience in a warehouse setting

Responsibilities

Coordinate workload allocation among warehouse workers, material handlers and drivers
Prepare work orders; troubleshoot orders and resolve discrepancies as needed
Assign and release orders sent for loading and unloading
Allocate and research inventory for orders
Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
Maintain and generate required reports
Process, audit and file various documentation