Customer Service Representative

TEKsystems • East Lansing, MI

5d • $15 - $15 • Remote

About The Position

Answer inbound calls providing education, enrollment, and helpline services for the State. This specific role will be assisting clients with the program that helps residents apply for assistance with Home Health care services. They will help clients that may be having trouble navigating the website or individuals that do not have access to the website. They answer questions about navigating the portal and setting up services
• Must live within the state of Michigan
• 25 Mbps download/10 Mbps upload internet speed, at least 30 GB of data (50 Mbps if you share internet with others in the household)

Requirements

• Must live within the state of Michigan
• 25 Mbps download/10 Mbps upload internet speed, at least 30 GB of data (50 Mbps if you share internet with others in the household)
• Customer Service
• Customer service oriented
• Microsoft office
• Email
• CSR
• phones
• data entry
• high volume calls
• Typing
• call center experience
• Health care

Responsibilities

• Answer inbound calls providing education
• Answer inbound calls providing enrollment services
• Answer inbound calls providing helpline services
• Assist clients with the program that helps residents apply for assistance with Home Health care services
• Help clients that may be having trouble navigating the website
• Help individuals that do not have access to the website
• Answer questions about navigating the portal
• Answer questions about setting up services

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed