Customer Service Representative

TELGIAN CORPORATION • Phoenix, AZ

7d • $22 - $22 • Onsite

About The Position

• Answering high volume of inbound calls and emails in a timely manner with continuous flow for initial order entry • Update customer's external (third party) work order systems by accepting, noting, and closing in accordance to their individual metrics. • Initial call/email triage of scope definition and required response time. Follow up with customer to advise of receipt and acceptance or rejection of request • Performs other related duties as assigned by management.

Requirements

• No prior experience or training.
• High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
• Associate degree (AA) or equivalent from a two-year college or technical school, or six months to one-year related experience and/or training, or equivalent combination of education and experience.
• Computer skills required; Microsoft Office Suite

Responsibilities

• Answering high volume of inbound calls and emails in a timely manner with continuous flow for initial order entry
• Update customer's external (third party) work order systems by accepting, noting, and closing in accordance to their individual metrics.
• Initial call/email triage of scope definition and required response time. Follow up with customer to advise of receipt and acceptance or rejection of request
• Performs other related duties as assigned by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees