Customer Service Representative

Hormel Foods Family of Companies•Austin, MN

15d•$20 - $29

About The Position

CUSTOMER SERVICE REPRESENTATIVE – CORPORATE OFFICE - (AUSTIN, MN) - Walmart CPFR & Replenishment Analytics. To save time applying, Hormel Foods does not offer sponsorship of job applicants for employment-based visas for this position at this time. Relocation is not eligible for this role. Applicants must not now, or at any time in the future, require employer sponsorship for a work visa. Applicants must be authorized to work in the United States for any employer.

Requirements

Customer Service experience.
Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
Excellent communication and interpersonal skills.
Ability to initiate appropriate action independently.
Advanced knowledge of Microsoft Office applications with an emphasis on Excel.
Demonstrated ability to execute detailed work independently and accurately.
Demonstrated organizational skills and ability to prioritize work.

Nice To Haves

1 or more years of related experience.
Broad knowledge of customer base for example Costco, Target, AWG, etc.
Advanced knowledge of ORACLE and processes.
Experience on Mainframe Order Processing, TSO, or AS400.

Responsibilities

Responsible for the timely, accurate processing, and maintenance of replenishment purchase orders for Wal-Mart.
Employee will manage order from EDI to Delivery on all Walmart Loads
Employee is the customer’s advocate for order fulfillment and delivery.
Employee will watch lead times, warn on low fill rates and ensure on time delivery.
Promptly address deviations concerning customer purchase orders or service requests with brokers, sales management, marketing, distribution, quality assurance, production scheduling and Wal-Mart procurement.
Responsible for the timely verification of input documents, EDI transmission, and accurate input of all sales order information into the sales order management system. Accurately input and communicate any change orders or special instructions to appropriate JOTS Scheduling, Quality Assurance, Traffic and Revenue Finance personnel. Understand and follow Enterprise Hormel related to Customer Service and Order Entry functions.
Communicate and execute established ship and delivery schedules as developed with the Traffic department.
Communicate to sales and Hormel CPFR’s, any product shortage not identified through “Product Allocation.”
Collaborate with Traffic, WalMart and Sales Management on the disposition of product overage or refused product.
Monitor that customer orders are placed within established guidelines.
Communicate, manage, and control customer orders which do not meet product lead-time requirements. Remedy short lead time issues by evaluating and adjusting Wal-Mart lead time review day schedules.