Customer Service Representative

JS International, Inc.•Fall River, MA

just now•Onsite

About The Position

JSI Cabinetry is a cabinet wholesaler and manufacturer with multiple facilities across the United States. We pride ourselves in delivering value for our customers by offering high quality cabinetry at a fraction of the cost of high-end cabinet retailers. Our selection of styles and colors alongside our rich details and attractive finishes are sure to fit every lifestyle. JSI is seeking a Customer Service Representative. The individual who fills this position will play a crucial role in working with customers who have complaints or require information about products or services. This individual will also provide sales support to the JSI Sales Team. Schedule: 100% Onsite at 485 Commerce Dr. Fall River MA 02720 Monday – Friday 8:30 AM- 5:00 PM

Requirements

Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Strong phone communication skills.
Excellent organizational skills and attention to detail.
Excellent time management skills with a proven ability to meet deadlines.
Strong analytical and problem-solving skills.
Ability to function well in a high-paced and at times, stressful environment.
Proficient with Microsoft Office Suite or related software.
Ability to adapt & respond to different types of personalities.

Responsibilities

Respond promptly to customer inquiries via phone, email and/or chat.
Provide accurate, valid and complete information by using the right tools.
Handle customer complaints, provide appropriate solutions within the time limit and follow up to ensure resolution.
Resolve customer complaints and issues while maintaining a professional and calm demeanor.
Follow communication guidelines and policies.
Update the customer call log to help with reporting of what issues our customers face.
Understand the general processes of the warehouses and each department
Provide technical support for customers with the online portal
Report customer issues that cannot be fixed within the customer service team to the appropriate department.
Provide sales support to the sales team.
Generate sales leads.
Obtain customer feedback to help grow the business.