Customer Service Representative - 1 Year Contract

Stanpac•Smithville, MO

27d•$45,000 - $47,000

About The Position

STANPAC is a dynamic Canadian based company that has been manufacturing dairy and beverage packaging for more than 70 years in Smithville Ontario. Since 1949 we have been actively committed to expanding our product lines with new products and innovations for the ice cream, fluid milk, wine, and spirit markets. With additional facilities in Texas, New Jersey, and Wisconsin, Stanpac continues the evolution of our great company by introducing new products, sizes, and configurations for an ever-changing market. We strongly believe that Good People Make Great Packaging . Stanpac offers a clean and bright work environment where safety is the number one priority. We are a family-operated business offering all new Team Members benefits after 3 months, bi-weekly perfect attendance bonuses, an RRSP matching program, Food Truck Days, Referral bonuses and more! We are looking for talented, reliable and hard-working people who want to make Stanpac a place to grow their careers. Interested candidates are encouraged to learn more about why Stanpac should be your next choice for a career. The current opportunity is for a Customer Service Representative and is a 1-year , mat leave coverage contract .

Requirements

Post-Secondary Education
Minimum 2 years of experience in a customer service role.
Strong communication skills, written and oral
Accuracy and attention to detail in every aspect of work
Proven track record of good attendance and reliability
Good problem solving, time management and organizational skills
Ability to prioritize
Ability to think outside the box; critical thinking
Positive attitude with a focus on the internal/external customer
Good Team player
Excellent people skills
Ability to adapt to ever changing situations
Comfortable in a fast paced and at times stressful environment
Be able and willing to use a Stanpac PPE (personal protective equipment) while in plant area.
Ability to apply common sense and good judgement when dealing with various situations as they arise.

Responsibilities

Provide exceptional customer service to several key accounts
Provide a full-service experience to our customers including answering phones, working with new art, entering orders, submitting production orders to the floor, invoicing and filing.
Working closely with our sales, production and shipping teams to ensure customers needs are met and exceeded
Take initiative in making necessary and informed decisions based on facts and findings when needed.
Comply with current Stanpac safety regulations while in plant area.
Knowledge of HACPP, SQF and GMP s as it relates to packaging environment.
Other duties as assigned.