Customer Service Representative

The Pennsylvania State University • University Park, FL

8d • $31,600 - $45,800 • Onsite

About The Position

The Schreyer Institute for Teaching Excellence seeks a Customer Service Representative for the Pollock Testing Center. This is a 75% full-time equivalency (FTE) job with full Penn State benefits. The working period is mid-August through mid-May. Upon successful performance of duties, this term position has a strong possibility of renewal. The primary role of this position is to interact with students which includes but is not limited to: Greet and check students into the Testing Center Ensure that prohibited items are not brought into the testing room Help students resolve test and registration issues Provide information and guidance on check-in/check-out processes Monitor in-progress testing Regular upkeep of staff areas and the testing room Provide support and develop skills for Scanning Operations This position will need to know, understand, and follow Testing Center and PSU policies. Also, the role interacts with faculty and staff, answering questions about the testing system and Testing Center policy. This position is filled at the Support level.

Requirements

• This is an on-site position
• The work schedule is first shift and is typically 7:30 am – 4:00 pm during each semester
• This position requires the ability to stand for extended periods and periodically walk through the testing room
• The flexibility to take an occasional evening shift
• The ability to learn how to use new software
• Successful candidates will have strong customer service, communication, be detail-oriented, and be able to describe these skills with examples
• General Equivalency Diploma (GED) or High School (HS)
• No prior relevant work experience required; previous relevant work experience accepted in lieu of education

Nice To Haves

• Because we serve a diverse student population, prior experience working with individuals from a variety of backgrounds and cultures is preferred.

Responsibilities

• Greet and check students into the Testing Center
• Ensure that prohibited items are not brought into the testing room
• Help students resolve test and registration issues
• Provide information and guidance on check-in/check-out processes
• Monitor in-progress testing
• Regular upkeep of staff areas and the testing room
• Provide support and develop skills for Scanning Operations
• Interact with faculty and staff, answering questions about the testing system and Testing Center policy

Benefits

• Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being.
• In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time.
• One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees