Customer Service Representative
About The Position
Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. What You'll Be Doing Coordinate and schedule ready‑mix concrete orders with accuracy and urgency Communicate effectively with customers, drivers, and dispatch to ensure timely deliveries Monitor order status and proactively resolve issues or delays Provide product information and support to customers in a professional manner Maintain detailed and organized records of orders, changes, and delivery updates
Requirements
- Strong capability in customer communication and service within a fast‑paced environment
- Ability to manage multiple priorities while maintaining accuracy and attention to detail
- Competency using computer systems, dispatch tools, and order‑entry software
- Problem‑solving skills with a focus on collaboration and timely resolution
- Commitment to safety, teamwork, and delivering a positive customer experience
Responsibilities
- Coordinate and schedule ready‑mix concrete orders with accuracy and urgency
- Communicate effectively with customers, drivers, and dispatch to ensure timely deliveries
- Monitor order status and proactively resolve issues or delays
- Provide product information and support to customers in a professional manner
- Maintain detailed and organized records of orders, changes, and delivery updates
Benefits
- Competitive base salary, $22.54 per hour to $27.80 per hour.
- 401(k) retirement savings plan with an automatic company contribution as well as matching contributions
- Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits
- Health Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
- AD&D, Short- and Long-Term Disability Coverage as well as Basic Life Insurance
- Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
