Customer Service Representative
About The Position
Ardmore Home Design (AHD), founded in 2008, is a privately owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell, and distribute luxury home décor globally to interior designers and boutique/luxury retailers. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials), Pigeon & Poodle (home and bath accessories), Blue Pheasant (handcrafted tabletop products) and Burton James (seating home furnishing). The Customer Service Representative role requires someone who is customer-centric, detail-oriented, collaborative, and strong with prioritization. It is important that the individual is a positive representative of the company both internally and externally. This position is responsible for delivering an exceptional customer experience through verbal communication over the phone and written communication through email correspondence. This individual embraces and supports our in-person/on-site work culture and embodies our company values of Ownership, Collaboration and Respect.
Requirements
- High school diploma/GED required; some college studies helpful
- Computer literacy with Microsoft Office software programs
- Minimum of 1-2 years of customer service work experience
- Excellent people skills: must be empathetic, patient, confident, pleasant, and able to interact well with a broad spectrum of personality types
- Strong communicator in both written and verbal forms
- A desire to provide top tier customer support with capability to provide that level of service
- Ability to work smoothly and collaboratively within a team setting
- Efficiently learn and use complex software to find data in response to customer support inquiries
- Interest in being a problem-solver with critical thinking skills and troubleshooting abilities
- Maintain organization and attention to detail while multitasking in a challenging, fast-paced environment
- Ability to learn and retain extensive knowledge of products and/or services
Responsibilities
- Deliver exceptional customer experience through written and verbal communication
- Respond to customer inquiries with consistency and quality
- Strategically prioritize workload to meet deadlines
- Develop and own a strong understanding of product materials and ordering processes to guide the customer in recommendations and additional product offerings
- Proactively solve problems and recommend solutions from all current product offerings
- Process account applications and respond to phone inquiries, stock checks, and price inquires
- Anticipate, answer, and address customers’ needs and provide support when needed
- Work to resolve customer service issues in a timely and thorough manner
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
