Customer Service Representative

Cambro Manufacturing•Huntington Beach, CA

16d•$25 - $31

About The Position

The Customer Service Representative provides excellent service to the Company’s customers utilizing phone, email, and live chat. The CSR acts as a brand ambassador for Cambro and professionally represents the brand to our customers by providing excellent customer service in every interaction.

Requirements

High school diploma or equivalent and 2–5 years working in a customer service or customer experience support center environment.
Experience working within ERP systems required (AS400 experience strongly preferred).
Experience using CRM systems such as Salesforce Service Cloud or similar platforms.
Strong computer proficiency with the ability to navigate multiple systems simultaneously including ERP, CRM, reporting tools, and customer portals.
Proven ability to work autonomously, prioritize and manage a rapidly changing workload.
Ability to collaborate and communicate effectively with management, customers and distributors, with complete focus on customer service.
Ability to adapt to change and embrace new processes and technologies.
Ability to multi-task and perform duties in a fast-paced environment.
Proficiency in Microsoft Outlook, Excel, Teams, and other business productivity tools.
Excellent communication skills, both written and oral.
Excellent listening and problem-solving skills.
Ability to be empathetic, positive, and upbeat in all communications.

Nice To Haves

Customer service experience in a manufacturing, distribution, or foodservice equipment industry.
Advanced ERP experience, including order entry, order management, or inventory visibility.
Bilingual
Experience working with EDI orders or customer web portals.

Responsibilities

Professionally answers customer calls, emails, and chat requests regarding orders, inquiries, and problems/complaints.
Fulfills a high volume of calls and emails each day with a positive demeanor, exceeding customer expectations.
Proactively responds to customer questions regarding products and/or orders in an efficient and accurate manner; answers technical questions and offers general information for end users.
Resolves customer issues regarding product availability, tracking/delivery expectations, freight damage, product shortages, or other issues in a timely manner.
Utilizes Salesforce Service Cloud CRM to manage customer interactions, ensuring transparent communication on customer issues with team members.
CSR Role - 2026
Works across multiple internal systems including ERP, CRM, freight tracking platforms, and customer web portals to research orders and resolve issues.
Investigates order discrepancies, inventory availability, shipment status, and delivery timelines using ERP and internal systems to provide accurate customer updates.
Solicits new or additional products when appropriate and offers customers options available to meet their needs.
Assists customers with returned goods; process return authorizations.
Works collaboratively with internal departments including production, sales, accounting, shipping, warehousing, and logistics.
Utilizes basic freight terms (3rd party, collect, prepaid, etc.) and investigates missing or delayed shipments.
Provides reports to support our team and customers and performs other administrative duties.
Maintains accurate customer and order information across multiple systems to ensure data integrity and visibility for internal teams.
Manages key customer accounts via web portals.