Customer Service Representative

Sun Hydraulics Corp. • Maumee, OH

32d

About The Position

The Customer Service Representative (CSR) will provide product/order support to customers, assist outside sales force. The CSR is responsible for all incoming phone calls, processing product returns, warranties, purchase orders, quotes, forecasting, shipment line evaluation, and web order support.

Requirements

• Excellent communication skills including active listening.
• Service oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Two years of college preferred or equivalent work experience
• Customer service experience required.

Responsibilities

• Interact with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Provides updates to customers about late shipments (including projected past due).
• Responsible for determining and reporting the principle causes of quality losses and non-conformances - shipping/order entry/pricing errors.
• Ensures that appropriate actions are taken to resolve customer problems and concerns - complete CARS/RMA as needed.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Performs other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Fabricated Metal Product Manufacturing
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees