Customer Service Representative

Lumbermen's•Byron Center, MI

10d•Onsite

About The Position

Working at our Building Materials Byron Center location, our Customer Service Representative works in partnership with our customers and suppliers delivering superior products. This team serves as a call center for our Michigan market. Day-to-day responsibilities include: Living Out Lumbermen’s Culture – Modeling Lumbermen’s core values while creating an atmosphere where Lumbermen’s is ‘first choice’ of our customers. Modeling Safety – Being a safety-minded team player who will contribute to the protection of all employee owners. Quoting Products – Generating and delivering product quotes for customers accurately and in a timely manner. Managing Inventory – Maintaining and managing inventory stock levels. Customer/Vendor Support – Answer incoming customer/vendor inquiries and assisting them in timely problem resolution. Order Data Entry – Entering incoming orders received from customers accurately and efficiently. Collaboration – Working in tandem with the warehouse team to ensure timely completion and delivery of customer orders. Continuous Improvement – Maintaining the organization and cleanliness of the office work areas and other areas as assigned by the Operations Manager At Lumbermen’s, our business is built on relationships. It’s crucial that the person selected to fill this role is a safety-minded team player who gets energy from contributing to collaborative success.

Requirements

A friendly, professional demeanor
Ability to be dependable
Strong written and verbal communication skills
Ability to work cooperatively with fellow employee owners
Ability to productively manage tasks and complete work accurately in a timely manner
Ability to effectively move between a variety of tasks
High School diploma/GED required
2-5 years’ experience in a professional customer service environment
Proficient in Microsoft Office

Nice To Haves

College degree preferred
General knowledge of distribution processes preferred.
Prior experience in a building materials environment desired

Responsibilities

Living Out Lumbermen’s Culture – Modeling Lumbermen’s core values while creating an atmosphere where Lumbermen’s is ‘first choice’ of our customers.
Modeling Safety – Being a safety-minded team player who will contribute to the protection of all employee owners.
Quoting Products – Generating and delivering product quotes for customers accurately and in a timely manner.
Managing Inventory – Maintaining and managing inventory stock levels.
Customer/Vendor Support – Answer incoming customer/vendor inquiries and assisting them in timely problem resolution.
Order Data Entry – Entering incoming orders received from customers accurately and efficiently.
Collaboration – Working in tandem with the warehouse team to ensure timely completion and delivery of customer orders.
Continuous Improvement – Maintaining the organization and cleanliness of the office work areas and other areas as assigned by the Operations Manager