Customer Service Representative (Level 2/3)

RouteGenie • Buffalo, NY

8h

About The Position

Why You’ll Love Working Here
Impactful Mission: Help expand access to healthcare transportation by powering the technology behind it.
Technical Challenge: Lead the modernization of a mission-critical platform that customers love and shape its next era.
Customer‑First Approach: From initial implementation through long‑term support, our team builds solutions to support our customers for the long term.
Proven Results, Fast Innovation: Our platform empowers customers to complete more trips with the same fleet, cut down on no-shows, and improve billing accuracy. We are continuously innovating and investing in our platform so our customers can improve their operations
Culture of Collaboration & Improvement: You’ll work alongside a team of passionate problem-solvers who share knowledge freely, celebrate wins together, and push each other to do their best work.
Room to Grow: At RouteGenie, you’ll have opportunities to expand your skills, take on new challenges, and innovate in a fast-moving environment where your contributions truly matter. Join a profitable, capital-backed company with ambitious growth targets
Ready to Join Us?
At RouteGenie, your efforts will directly support our mission to connect people and care by powering the technology that moves them.. If you’re ready to bring your skills to a collaborative, fast-moving team, we’d love to hear from you—apply today!

Benefits

• Medical insurance with employer contribution to support your health and well-being
• 100% employer-paid dental and vision plans
• Paid time off, holidays, and flexible core business hours
• 401(k) retirement plan with company match
• Company paid parking in a covered parking garage
• Professional development opportunities, including training and conferences
• A collaborative, mission-driven culture where your impact is seen and valued

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed