Customer Service Representative- St. Cloud, MN

Spee-Dee Delivery•Saint Cloud, MN

6d•$18 - $20

About The Position

Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years we have expanded throughout the Midwest. Job Summary The Customer Service Representative will receive, investigate, and respond to all customer inquiries regarding shipments, service, and concerns.

Requirements

At least 18 years of age
High school diploma or equivalent preferred
Customer service, administrative, or clerical experience preferred
Excellent verbal and written communication skills
Attention to detail and accuracy
Knowledge of basic computer skills
Professional telephone etiquette and good listening skills
Must be able to pass a criminal background check
Prolonged periods sitting at a desk, working on a computer, and answering the phone
Must be able to lift up to 15 pounds at times

Nice To Haves

Customer service, administrative, or clerical experience preferred
High school diploma or equivalent preferred

Responsibilities

Confer with customers via telephone or email in order to trace packages and arrange deliveries
Obtain details of customer complaints or compliments
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Act as a liaison between customers and drivers to resolve delivery issues
Communicate with the claims department and branch managers to resolve discrepancies
Retrieve manifests and other shipper information to aid the process of tracing shipments
Document and record mis-deliveries, follow-ups, and alternate delivery addresses
Perform other related duties as assigned