Customer Service Representative
Nytech Heating & Cooling•Castle Rock, CO
About The Position
We are seeking a Customer Service Representative who thrives in a fast-paced environment and is passionate about helping people. Whether you’re experienced or just starting your career, if you enjoy talking to customers and being part of a team, we want to hear from you.
Requirements
- Strong communication and people skills
- Positive, team-oriented attitude
- Ability to multitask and stay organized
- Willingness to learn and grow
- Reliability and accountability
- Customer-first mindset
Responsibilities
- Answer incoming calls and provide excellent customer service
- Schedule appointments and assist customers with questions about services
- Become knowledgeable about our products and services to confidently assist customers
- Maintain and manage ESA (membership) programs
- Perform “happy calls” and follow-ups to ensure customer satisfaction
- Accurately take and relay messages
- Escalate customer concerns to management when needed
- Represent and promote the Nytech brand in every interaction
- Support team members and complete additional duties as assigned
Benefits
- Competitive pay
- Comprehensive benefits (medical, dental, vision, life insurance)
- Paid time off and work-life balance
- Ongoing training and career development
- Supportive, team-driven culture
- Opportunity to grow within a fast-growing company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
