CUSTOMER SERVICE REPRESENTATIVE

VETERINARY SERVICE INC • Albany, OR

2d • $19 - $21 • Onsite

About The Position

The Customer Service Representative is an entry-level role essential to VSI's customer service team. This individual assists new and existing customers, ensuring customer satisfaction through effective communication, order processing, and account management.

Requirements

• High School Diploma or equivalent.
• 1-3 years of experience in a customer service or similar environment.
• Proficiency in Microsoft Word, Excel, and other office applications.
• Strong math skills and ability to communicate effectively in English, both verbal and written.
• Ability to multitask in a fast-paced environment and adapt to new responsibilities.
• Valid driver’s license and clean DMV record (if applicable).

Responsibilities

• Handle incoming customer service calls, addressing inquiries and providing product and account information professionally.
• Process customer orders accurately via phone, email, and fax.
• Coordinate with delivery schedules, tracking shipments and informing customers of any delays.
• Maintain accurate records of customer interactions, orders, and account changes.
• Collaborate with sales reps, warehouse, and shipping teams to address and resolve customer concerns.
• Represent VSI in a professional manner, maintain a clean and organized workspace, and attend mandatory meetings.
• May require periodic travel based on business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED