REMOTE Customer Service Representative

EVENING POST GROUP•Plantation, FL

2h•$18 - $18•Remote

About The Position

Do you want to have a fulfilling career with purpose helping people obtain their Social Security benefits? The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints. They will provide great customer service and have a clear phone presence. They will be detail-oriented, professional and have a genuine desire to meet the needs of others. Work hours are Monday – Friday from 8:00 am to 5:00 pm. This is a remote work from home position. Our benefits package includes health, dental, and vision insurance, company paid life insurance and disability insurance, a 401(k) plan with an employer match, paid time off after 90 days of employment, and ten company paid holidays.

Requirements

Must be able to talk on the phone and type at the same time
Excellent reading, writing, and verbal communication skills including active listening
Must pass a background check and typing test with a minimum typing speed of 35WPM
Must have a quiet area for a home office away from noise and distractions
Service-oriented and able to resolve customer grievances
Proficient computer skills with the ability to learn new software
Ability to sit for a long period of time.
Reliable and dependable attendance.
This job requires a minimum of a high school diploma or G.E.D, and two years of telephone customer service or previous call center experience.
Telephone experience is required.
Experience using computers and performing data-entry functions.
Must have a desk, chair and basic essentials to work from home.
Must have a quiet work area without noise or distractions.
Must have personal high speed internet service (Wi-Fi is not acceptable, must use an ethernet cable). Our minimum internet speed requirement is 100 download & 20 upload speed.
Must be logged onto your work computer and able to answer calls during your normal work hours.
Remote workers must be based in the United States and must reside in one of the following states: FL, GA, IL, IN, MA, NC, NJ, NV, NY, PA, SC, TX or WV

Nice To Haves

Associate's degree is preferred.
Auto dialer experience is highly preferred.
Bilingual ability in English and Spanish is a plus.

Responsibilities

Interacts with customers via telephone, email, or in person to provide support and information on services.
Collects and enters information for services.
Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned.