Customer Service Representative

Premier Aquatics•Covina, CA

4h•$18 - $21

About The Position

As a Customer Service Representative, you will serve as the main contact for the public swimmers of Covina and the families participating in the Premier Swim Academy programs. Your primary duties revolve around ensuring precision in check-ins, maintaining a structured approach to swim lessons, and providing adept assistance to patrons for inquiries, concerns, or necessary account modifications. This role demands a steadfast commitment to accuracy, efficiency, and professionalism to uphold the standards expected in such a responsible position.

Requirements

Ability to obtain and maintain a StarGuard Elite Basic Life Support certification
Comfortability communication with both adults and children
Must have the ability to lift 50 lbs. and stand for 8 hours

Nice To Haves

Have prior swim customer service experience
StarGuard Elite Basic Life Support Certification
Morning, weekday, and/or weekend availability
Bilingual in both English and Spanish

Responsibilities

Assist with all opening and/or closing procedures at the facility
Ability to learn and execute all front desk admin duties
Being proactive and looking for ways to improve class fill rates and family happiness
Contributing to team culture by participating in team events and cultivating a positive atmosphere
Proficient in all technology platforms utilized by Premier Aquatics
Maintain a high level of customer service to patrons
Ensure that all rules and appropriate safety measures are stated and communicated clearly
Know all swim programs, events, and other activities that occur at the facility
Attend quarterly in-service training programs
Perform other duties as assigned