Customer Service Representative
About The Position
eShipping is a logistics and transportation management company headquartered in Kansas City, MO. We strive to provide best-in-class service to our customers through comprehensive logistics solutions that span domestic and international transportation management, warehousing, distribution, technology, business intelligence and financial services. At our core, we are a people-development company and operate under a service-oriented mission and set of core values that inspire every business decision and every daily interaction. If you're interested in joining this special team or learning more about our growing company visit https://eshipping.biz/ . Position Summary The Customer Service Representative is responsible for routing and tracking freight from the point of entry into the system through final delivery. This role involves managing inbound calls, emails, and online requests, ensuring accurate data entry into eShipping’s Transportation Management System (TMS), and providing customers with Bills of Lading, shipment quotes, and real-time status updates Specialists are expected to deliver exceptional customer service while resolving issues such as missed pickups, missing tracking numbers, and rescheduling shipments as needed. The team also supports monthly reporting, shipment history analysis, and problem-solving under strict deadlines. This position plays a vital role in the seamless and timely delivery of transportation management services and collaborates regularly with the Solutions, Account Management, Finance, and Executive teams
Requirements
- Ability to work independently while maintaining collaboration with leadership
- Strong communication and customer service skills, with a professional and courteous demeanor
- High sense of urgency and proactive initiative
- Proficiency in Microsoft Office and basic technical skills
- Ability to manage multiple priorities in a fast-paced team environment
- High school diploma or equivalent
Nice To Haves
- Prior industry or logistics experience preferred but not required
Responsibilities
- Field inbound calls, emails, and online shipment requests
- Build and process shipments in eShipping’s TMS
- Generate and provide Bills of Lading to vendors
- Deliver shipment quotes, updates, and tracking information to customers
- Determine timely and cost-effective transit routes
- Investigate missed pickups, diagnose issues, and reschedule as necessary
- Identify opportunities to improve shipment margin
- Maintain proactive communication with vendors and customers
- Support reporting, data analysis, and problem resolution under deadlines
- Perform other administrative duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
