Customer Service Representative

Lakeland Industries•Huntsville, AL

4d•Hybrid

About The Position

At Lakeland Industries, we’re more than just a leader in the PPE sector—we’re a team of innovators, collaborators, and problem-solvers committed to protecting people around the world. Our mission is to deliver exceptional products and services that elevate safety and customer experience. If you’re looking for a workplace that values creativity, teamwork, and purpose, you’ve found it. POSITION PURPOSE: Operate as the liaison between the customer, the Sales Team, and production/manufacturing.

Requirements

Data entry experience
customer service experience
detail-oriented
ability to professionally communicate via both verbal and written skills
MUST be able to multitask
High School Diploma or GED equivalent

Nice To Haves

Customer service experience in a manufacturing environment
Bachelor's degree from an accredited college or university

Responsibilities

Communicate with internal and external customers in a timely, helpful, and professional manner via phone, email, and live chat.
Correctly and timely entry of orders into Lakeland’s ERP (Sage) system.
Be knowledgeable of technical/performance aspects of Lakeland & competitors’ products and able to cross products.
Maintain paperless filing system as needed
Enter RGA requests into the computer system.
Perform various administrative duties or functions as needed.
Take initiative and complete tasks timely
Support and uphold the three pillars: Respect, Communication, and Accountability
Be proficient in the use of Lakeland’s CRM (Salesforce) system.
Must be reliable and punctual.