Part Time Customer Service Representative

Penske Automotive Group

2h

About The Position

United Collision Center, a part of Penske Automotive Group, is looking for an
experienced Customer Representative to join our team and help deliver
extraordinary customer experiences.

JOIN OUR TEAM
At Penske Automotive Group (PAG), we strive to create a positive and inclusive
workplace that promotes excellence and teamwork as we aim to deliver the very
best experience possible to our customers. We are looking for dedicated and
motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you
have the opportunity to make a positive impact on our organization and customers
every day. The Customer Service Representative supports the dealership by
working alongside sales, service, production, and administrative departments to
ensure overall customer satisfaction and increase sales.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Exceptional attention to detail.
• Excellent communication skills, both oral and written, with the ability to effectively communicate with customers via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to interact well with others and be a positive influence on employee morale throughout the organization
• High school diploma or the equivalent.

Nice To Haves

• Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Ensure our customers have a world-class car-buying experience at every step along their ownership journey.
• Provide an unparalleled level of technical expertise to help customers with comprehensive knowledge of available products and services.
• Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Benefits

• Consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED