Customer Service Representative

Hartung Glass•Wilsonville, OR

just now

About The Position

Customer Service Rep – Because Glass Isn't the Only Thing We Shape! Are you ready to take your customer service skills to the next level in a dynamic and hands-on environment? Join Hartung Glass Industries, where we're looking for someone like you to help support our customers and keep them happy. Plus, fantastic benefits, this is your chance to grow with us. What We Offer You: - Comprehensive medical, dental, vision, and disability benefits - Quarterly Profit Sharing - 401k with employer match - Wellness programs to keep you at your best - Career development and growth opportunities - Referral bonuses Your Role: As a Customer Service Representative, you'll be the bridge between our cutting-edge technology and top-notch customer service. You'll be supporting customer needs with your expert communication skills.

Requirements

High school diploma or equivalent
Strong mechanical aptitude and problem-solving skills
Familiarity with glass fabrication processes (cutting, grinding, shaping)
Ability to read technical drawings and specifications
2+ years in a customer service role (glass industry experience is a plus but not required)
Excellent communication skills and attention to detail
Proficient in basic math and computer skills, including Microsoft Office
A team player mindset with a passion for success

Nice To Haves

glass industry experience is a plus but not required

Responsibilities

Process customer orders, quotes, and change notices for glass orders
Provide excellent customer service, answering calls and emails with speed and courtesy
Track orders and manage special product or order requests in partnership with operations and sales teams
Perform general office duties