Customer Service Representative - Temporary (Remote in Virginia)

MAXIMUS, Inc.•Richmond, VA

35d•Remote

About The Position

Maximus is seeking Remote Customer Service Representatives for Virginia Medicaid, SNAP, and TANF Eligibility Assistance. We are seeking dedicated and empathetic Remote Customer Service Representatives to assist Virginia residents in navigating the Medicaid, SNAP (Supplemental Nutrition Assistance Program), and TANF (Temporary Assistance for Needy Families) application processes. In this fully remote role, you will be the first point of contact, helping individuals understand and determine their eligibility for these vital social services. If you are passionate about helping others, have strong computer skills and are ready to make a meaningful impact, we encourage you to apply! Important Information: This is a temporary, full-time role tied to the business need. Candidates must reside in Virginia, and all equipment necessary for the position will be supplied.

Requirements

High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.

Nice To Haves

High Volume Call Center experience
Familiarity with Medicaid, SNAP, or TANF or other government healthcare programs
Strong computer skills, including the ability to navigate and work in multiple systems including but not limited to Call Center Software programs, Microsoft office and other CRM tools
Ability to work independently in a remote environment
Strong communication skills, both verbal and written
High level of empathy, especially when interacting with individuals in vulnerable situations
Strong computer skills, including the ability to navigate and work in multiple systems efficiently

Responsibilities

Provide callers with informed and objective responses to complex concerns in regard to eligibility guidelines and policies, access to care issues, and escalated concerns.
Respond effectively to all forms of inbound and outbound contacts.
Process workflow documents, which include income, identity, and other eligibility verification documents.
Accept new knowledge of policy and procedures concerning state programs and integrate it with resource materials to answer client concerns.
Guide applicants through the Medicaid, SNAP, and TANF application processes.
Provide clear and accurate information about program eligibility criteria.
Ensure excellent customer service by addressing client concerns with patience and professionalism.
Document interactions notate applications, and work across multiple systems to process eligibility.
Maintain a high standard of confidentiality.

Benefits

Competitive Compensation
Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
Paid Time Off Package - Enjoy PTO, Holidays, and sick leave,
Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
Tuition Reimbursement - Invest in your ongoing education and development.
Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
Professional Development Opportunities- Participate in training programs, workshops, and conferences