Customer Service Representative

Cenveo Envelope Group•Jersey City, NJ

37d

About The Position

Cenveo is a leading North American manufacturer of envelopes with over 100 years of experience and approximately 30 billion envelopes manufactured annually. We are seeking an experienced Customer Service Account Representative with print knowledge preferred for the Jersey City location. The ideal candidate will have a minimum of 4-5 years of relevant work experience. An emphasis on Customer Service, or Marketing preferably in the print industry. Cenveo provides competitive pay and a comprehensive benefits package. Job Summary Under general direction, acts as a liaison between customer, sales and manufacturing departments. Using established guidelines and procedures, advises clients on product availability, pricing and delivery schedules. Assists clients and production in the resolution of client concerns and complaints.

Requirements

The minimum education requirement is a High School Diploma or equivalent.
4-5 years of client service account management skills.
Strong computer skills including MS Office Software and Internet are required.
Ability to work well with external and internal clients at all levels within the organization.
Excellent written and verbal communication skills.
Must be detail oriented and able to multitask in fast-paced, deadline-driven environment.

Nice To Haves

Associate degree preferred.
An emphasis on Customer Service, or Marketing preferably in the print industry.
print knowledge
SAP and Hagen experience preferred.

Responsibilities

Provides timely and courteous responses to internal and external customer questions.
Communicates with clients, sales staff, and production concerning order status and tracking results.
Respond to client inquiries regarding job status, pricing, billing and capabilities.
Establish checkpoints and work in progress to ensure accuracy of work.
Data entry and order processing functions, including materials creation and website catalog setup.
Expedites and revises job status as needed; Generates sales orders utilizing established guidelines.
Maintains daily update of production schedule and communicates changes to the client as necessary.
Analyzes and investigates client complaints to independently determine mutually acceptable solutions.
Coordinates and monitors customer releases and inventory management.
Alerts supervisor/manager of possible issues which may lead to customer dissatisfaction.
Directly support Client Service Manager, Account Managers, other Customer Service Representatives.
Performs other duties as assigned.
Assist with coverage of additional accounts for vacations, leaves of absence, etc.
Communicates with all levels of production employees.
Complies with safety rules and regulations (wear proper safety attire required by office personnel)