Customer Service Representative

Any Hour Group • Garden City, ID

19d

About The Position

Perfect is a leading residential service company specializing in plumbing, heating, and air. We were founded with a mission to provide essential home services while transforming the industry’s culture. Our goal is simple: to make every customer feel valued and satisfied through exceptional service that exceeds expectations. We achieve this by offering extended hours, warranties on our work, and a commitment to delivering reliable, helpful service. As we continue to grow, we’re looking for passionate, full-time team members to join our expanding workforce. At Perfect, you’ll enjoy stable, year-round work, ample opportunities for career advancement, and a strong focus on personal growth and development. Job Overview: Our Customer Care Representatives play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and scheduling timely assistance for repairs, installations, or maintenance. They serve as the initial point of contact for clients, handling calls, emails, and live chats. Our representatives must communicate clearly, demonstrate empathy, and ensure that all customer concerns are handled professionally, while also maintaining accurate records of interactions and coordinating with service technicians to deliver seamless service experiences.

Requirements

• Pre-employment background check
• Pre-employment drug screen
• Valid drivers license
• Have and maintain a clean driving record

Responsibilities

• Addressing inquiries
• Resolving issues
• Scheduling timely assistance for repairs, installations, or maintenance
• Handling calls, emails, and live chats
• Communicate clearly
• Demonstrate empathy
• Ensure that all customer concerns are handled professionally
• Maintaining accurate records of interactions
• Coordinating with service technicians to deliver seamless service experiences

Benefits

• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance
• 401(k) retirement with company match
• Weekly pay with incentives and bonuses
• Company events & parties for individuals & families
• Vacation pay & paid time off
• Paid Training
• And much more...

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees