Customer Service Representative

Igus•East Providence, RI

51d

About The Position

We are looking to hire full time Customer Service Representatives to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. This position receives and processes incoming orders via email, phone, fax, or other electronic means.

Requirements

Outstanding verbal and written communication skills including knowledge of the rules of composition and grammar, the correct structure and content of both written and spoken communications, and the meaning and spelling of words
Being at work during regularly scheduled work hours and being on time for each shift are essential functions of the job
Sitting at work station throughout shift
Proficient in the use of MS Office
Accuracy and ability to pay attention to detail
Knowledge of principles and processes for providing good customer service
Knowledge of administrative/clerical procedures and systems such as word processing, managing files and records, scanning and general office procedures
Ability and willingness to follow instructions and directions
Good problem solving skills
Being courteous and professional when communicating with customers and other igus employees

Responsibilities

Communicate with customers and igus employees by phone, in person or via email, with respect to products and services, orders, status information (including shipping dates and delays), and complaints/issues, in a courteous and professional manner
Accurately and timely enter orders, return authorizations, change notes and other pertinent information into computer, in accordance with company processes and procedures
Keep accurate and timely records of customer orders, conversations, complaints and actions taken, in accordance with company processes and procedures
Answer incoming phone lines
Fill in as Switchboard Operator, when requested to do so by supervisor
Perform other office, clerical, and administrative duties as assigned