Customer Service Representative

Lucky Dog Bark & Brew Lake Norman•Cornelius, NC

55d•$15•Onsite

About The Position

Are you passionate about pets and love connecting with people who feel the same? At Lucky Dog Bark & Brew Lake Norman, we're seeking a warm and friendly Customer Service Representative to be the first point of contact for our valued clients and their furry friends. In this role, you'll be responsible for greeting customers with a smile, answering questions about our services, and helping to ensure every pet and pet parent has a fantastic experience with us. If you’re the right candidate, we’d love for you to join our team! Benefits for all team members at Lucky Dog Bark & Brew include discounted daycare and boarding for your own dog, with additional benefits available for full time employees like medical/vision/dental plans and 401k!

Requirements

Excellent communication skills: Phone, interpersonal, and written, with proper spelling and grammar, and a professional and friendly demeanor
Team Player: Works together well with others to make sure all our guests are cared for and pet parents satisfied!
Customer Service Background: Previous experience in a customer service role preferred, but not required—but a drive to meet and exceed client expectations is paramount
Flexibility: A flexible schedule. Willingness to work evenings, weekends, and holidays as needed.
Organized: Attention to detail and great organizational skills to keep track of the varying needs of your Village
Physical Stamina: Able to handle/transport dogs of all sizes by leash, and to keep upright and busy throughout a hectic shift
Dog Lover: Passion for working with animals a must!

Responsibilities

Greet pets and their humans when they arrive at our resort.
Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, grooming, and daycare services
Provide basic information about pet care and resort policies to clients, always keeping a customer-focused approach.
Schedule appointments and manage reservations to keep our resort running smoothly.
Assist with check-ins and check-outs, ensuring pets have everything they need for a comfortable stay
Check dogs into daycare, boarding, and grooming
Contact veterinarians to get vaccine or other needed information regarding pets in our care
Work with our kennel software to book appointments, make notes on client and pet profiles, and obtain relevant information as needed.
Communicate with grooming and kennel staff regarding dogs as they check in and their needs
Escort our furry friends to play areas/kennels/etc.
Responsible for the overall cleanliness/appearance of our front office
Vacuum/sweep and mop daily or as needed, clean windows, wipe down counters; keep desk, papers, etc. clean and organized
Always be thoughtful of the appearance of the office and yourself through the eyes of our clients.