Customer Service Representative

Storage Post • Atlanta, GA

1d

About The Position

Are you passionate about helping people during important life moments—moves, transitions, and new beginnings? Do you enjoy problem-solving and delivering service that truly makes a difference? If so, we’d love to hear from you! We are a growing real estate owner/operator of self-storage facilities dedicated to providing secure, convenient, and customer-friendly storage solutions. Our success is built on exceptional service, operational excellence, and a commitment to making storage simple and stress-free for our customers. From first inquiry to long-term storage needs, our team ensures every customer interaction is handled with care, professionalism, and efficiency. Reporting to the Director, Sales and Customer Care, the Customer Service Representative plays a vital role as a frontline ambassador for our company. You will manage customer service inquiries, support overflow sales calls, and help customers find the right storage solutions—while upholding the highest service standards.

Requirements

• Flexibility to work varied schedules, including weekends
• A genuine passion for delivering exceptional customer service
• Excellent verbal and written communication skills
• A pleasant, professional phone presence
• Strong time management and organizational skills
• Confidence handling customer concerns and resolving conflicts
• Ability to remain calm and effective in a sometimes high-pressure environment
• A collaborative mindset and ability to work well with others

Nice To Haves

• Bachelor’s degree or equivalent experience (preferred)
• 2+ years of customer service experience (preferred)

Responsibilities

• Take ownership of customer inquiries and deliver solutions tailored to customer needs
• Handle inbound customer service calls while maintaining a 95% answer rate
• Monitor support queues and address customer-related issues promptly
• Answer rollover sales calls using provided scripts to ensure a positive experience
• Manage customer credits and assist with claim management
• Identify and report operational issues or gaps in procedures
• Support ad hoc operational projects as assigned by the Call Center Supervisor
• Perform other duties as needed to support the team’s success

Benefits

• Full Benefits Package – 100% employer-paid Medical, Dental & Vision for full-time employees.
• 401(k) + 4% Employer Match – Invest in your future while building your career.
• 24 Paid Days Off/Year – Because work-life balance matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 51-100 employees