Customer Service Representative (Hiring Immediately)

OneMCI•Savannah, GA

6d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you passionate about helping people, solving problems, and representing top global brands? We’re looking for Customer Service Representatives to join our fast-growing team! In this role, you’ll provide inbound customer support, technical troubleshooting, help desk assistance, and back-office processing for both commercial and public sector clients . You’ll have the opportunity to deliver exceptional customer experiences while building valuable skills in a dynamic, high-growth environment . To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older with a high school diploma or equivalent
Excellent written and verbal communication skills
Strong problem-solving, conflict resolution, and troubleshooting abilities
Ability to type 20+ WPM and navigate multiple systems confidently
Proficiency with Microsoft Office and familiarity with Windows operating systems
Reliable, punctual, and motivated with a strong work ethic
Customer-first mindset : empathetic, patient, and responsive
Ability to multi-task, self-manage, and adapt in a fast-paced setting
Team-oriented with a positive, professional attitude
Must be authorized to work in the country where the job is based.
Subject to the program and location of the position
Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
Job offers are contingent on background/security investigation results.
Must be willing to submit to drug screening.
Job offers are contingent on drug screening results.

Nice To Haves

1+ year in customer service, contact center, help desk, technical support, inside sales, or back-office roles
Experience handling government or enterprise accounts
Knowledge of CRM tools or call center systems

Responsibilities

Manage inbound calls, chats, and emails with professionalism and empathy
Resolve product, process, and basic technical inquiries while aiming for first-contact resolution
Identify customer needs and offer relevant product or service solutions
Research, troubleshoot, and collaborate with internal teams to resolve issues
Document customer interactions accurately and maintain data confidentiality
Stay updated through ongoing training and knowledge resources
Uphold service standards and meet performance goals in a fast-paced environment

Benefits

Paid Training
Paid Time Off
Medical
Dental
Vision
Life Insurance
Retirement
Advancement Opportunity
Flexible Schedules
Daily Contests
Prizes
Casual Dress Code
Regular Raises
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.