Customer Service Representative (Full Time)

Bone Dry Roofing•Indianapolis, IN

2d•$15 - $18•Onsite

About The Position

We are seeking a professional Customer Service Representative to work closely with other team members to provide outstanding service to our customers. Over the last 35 years, Bone Dry Roofing has proudly serviced over 250,000 of our local neighbors and installed over 125,000 new roofs. And our greatest form of advertising is word of mouth. Why? Because we strive to delight our customers, using the highest quality materials, installed by the most experienced technicians and backed by one simple principle: the customer is always the priority. The successful candidate should be customer-focused, detail oriented, and efficient, as well as professional, reliable, knowledgeable, and adaptable. This is an on-site work location at our Indianapolis office. Work Schedule: 8:00am - 5:00pm

Requirements

Active listening, verbal, and written communication skills, including a professional phone voice.
Proficiency with computers, especially with CRM software, and strong typing skills.
Detail-oriented. in a fast-paced environment.
Accurate data entry and typing skills (typing speed of 45+ words/minutes preferred)
Supportive of team members and teamwork-oriented
Ability to multi-task
Adaptability and accountability
High School Diploma or equivalent
Pass a background check
2-3 years of call center experience with telephone systems and technology required.
Excellent phone etiquette
Strong and accurate typing skills (typing speed of 45+ words/minutes preferred)
This is an onsite customer service position not remote
This is a full time CSR opportunity with the work schedule of: 8:00 AM - 5:00 PM

Nice To Haves

Military Service a plus.

Responsibilities

Answering or making calls to clients to learn about and address their needs and schedule inspections and appointments with appropriate trade team.
Answering calls from customers with questions, complaints, or other issues with products or services and directing them to the appropriate team lead to address.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information, and diffusing clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Expanding knowledge of the position, companyâs products, and services by participating in ongoing training and other learning opportunities.
Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc.
Adhering to all company policies and procedures
Assist in other administrative duties as requested